Building partnerships into Business Process Services contracts
We have recognised that our skills, originally honed in winning public sector IT/BPO partnership contracts, are equally applicable to the wider outsourcing and ‘smart-sourcing’ for Business Process Services across all sectors including energy/utilities, transport, financial services, telecoms and the commercial sector.
Working in conjunction with Subject Matter Experts within our clients teams, we have demonstrated that our skills & techniques can be applied:
- In relationship building, with a scientific approach to end-client engagement mapping
- To understanding the end-client’s business process outsource drivers; the service outcomes that will help them to achieve their own business goals
- To making cross-sector reference sites ‘aspirational’ to end-clients
- In developing more comprehensive bid responses than is typical in a particular market
- In actively using risk management and better capture team organisation for competitive advantage
- In developing innovative life-cycle cost commercial deals